At Iovance Biotherapeutics, we design premium travel essentials crafted to safeguard your belongings and accompany your journeys worldwide. Whether you purchase our heavy-duty luggage tags, leather passport covers, or TSA-approved luggage locks, your satisfaction is our priority. This Return and Refund Policy outlines transparent guidelines to ensure a smooth resolution if your order falls short of expectations.
1. General 30-Day Guarantee
We offer a 30-day satisfaction guarantee on standard catalog items. You have 30 natural calendar days from the date your package arrives at the designated shipping address to inspect your gear and initiate a return request.
To qualify for a voluntary return under this policy, returned merchandise must satisfy all of the following conditions:
- Items must remain unused, unworn, and in their pristine original condition.
- All original protective packaging, velvet pouches, branded boxes, and plastic wraps must be intact.
- All attached product tags, instruction manuals, and security seals must be unaltered.
- Proof of purchase (order confirmation, order number, or transaction receipt) must accompany the request.
2. Specific Guidelines by Product Category
Because travel gear serves specialized functional purposes, certain categories adhere to specific return evaluation criteria:
Luggage Tags
Standard non-personalized tags are fully eligible for return. Tags custom-engraved or monogrammed with personal initials or addresses are non-returnable unless a manufacturing defect or spelling error occurred on our part.
Passport Covers
Passport covers must be free from crease marks, internal slot stretching, or leather scuffs caused by inserting credentials. Covers returned with permanent bending or surface scratches will be subject to rejection.
Luggage Locks
TSA locks and combination padlocks must be returned in full operational condition. You must reset the combination lock back to its original factory default setting (0-0-0) prior to returning it. Locked devices cannot be processed.
3. Non-Returnable & Restrictive Items
To uphold strict hygiene and operational security standards across global transport channels, the following items are strictly excluded from standard returns:
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Customized / Monogrammed Goods: Tailor-made luggage tags or hot-stamped passport holders tailored specifically to your name or contact details.
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Clearance & Final Sale Items: Products explicitly marked as "Final Sale", "Closeout", or "As-Is" at the time of purchase.
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Gift Cards & Digital Vouchers: Digital store credit or promotional codes are non-refundable and cannot be redeemed for cash.
4. Step-by-Step Return Process
To ensure efficient processing and prevent package loss, please adhere strictly to our standardized four-step return procedure:
Step 02
Receive RMA
Once authorized, you will receive a Return Merchandise Authorization (RMA) and mailing instructions.
Step 03
Package & Ship
Securely pack items in original containers. Affix the provided RMA slip inside the package.
Step 04
Inspection & Refund
Upon warehouse inspection, approved refunds are credited back to your original payment method.
5. Shipping Costs & Responsibilities
Understanding return logistics responsibilities helps streamline your resolution:
| Return Reason |
Return Shipping Fee |
Restocking Fee |
| Damaged / Defective Item |
Paid by Iovance Biotherapeutics |
None ($0) |
| Incorrect Item Sent |
Paid by Iovance Biotherapeutics |
None ($0) |
| Buyer's Remorse / Change of Mind |
Paid by Customer (Trackable method required) |
None ($0) |
| Unclaimed / Invalid Address |
Deducted from final refund amount |
Actual shipping cost incurred |
6. Damaged, Defective, or Incorrect Deliveries
Please inspect your order upon receipt. If your luggage lock is non-functional, your tag arrives misprinted, or your passport cover shows shipping damage, notify us within 48 hours of delivery. Please attach clear photos or a short video demonstrating the defect. We will issue an immediate replacement or full refund including original delivery charges at no extra cost to you.
7. Refund Processing & Timing
Once your return is delivered to our inspection center, please allow 3 to 5 business days for quality verification. Once approved, your refund will be processed immediately. The funds will be credited back to your original payment method (Credit Card, PayPal, or Shopify Payments) within 5 to 10 business days, depending on your banking institution's processing times.
8. Contact & Corporate Information
If you have questions regarding your return, need assistance resetting a combination lock, or wish to inquire about warranty options, please reach out to our dedicated support team using the corporate details below:
