At Iovance Biotherapeutics, we understand that reliable equipment is vital for every journey. Whether you are ordering aluminum luggage tags, genuine leather passport covers, or TSA-compliant combination locks, we are committed to delivering your order safely and promptly. This Shipping Policy details our handling timelines, transit carrier options, tracking systems, and international shipping protocols.
1. Order Fulfillment & Processing Timelines
All orders placed on our website (128ezi-ga.myshopify.com) are processed at our fulfillment distribution center. Standard order processing typically takes 1 to 2 business days (excluding weekends and official U.S. holidays).
Please note that fulfillment timelines vary depending on item customization and order complexity:
Standard Travel Gear
Non-customized luggage locks, standard passport covers, and clear badge tags ship within 24 to 48 hours of order verification.
Custom Engraved Items
Luggage tags featuring custom name laser-engraving or monogrammed passport covers require an additional 1 to 2 business days for precise production.
Bulk Travel Sets
Group travel packages or corporate bulk orders exceeding 50 units undergo additional quality checks and dispatch within 3 to 4 business days.
2. Domestic Shipping Rates & Estimated Transit Times
We offer multiple shipping tiers to accommodate your travel schedule. Transit times are calculated from the moment the carrier scans the parcel into their system, not from the time of order placement.
| Service Tier |
Estimated Transit Time |
Shipping Rate |
| Standard Ground Delivery |
3 – 5 Business Days |
$4.99 (Free on orders over $45.00) |
| Expedited Express Air |
2 – 3 Business Days |
$9.99 Flat Rate |
| Overnight Priority Travel |
1 Business Day (Order by 12 PM PST) |
$22.50 Flat Rate |
3. Order Cut-Off Times & Address Accuracy
Orders received before 12:00 PM PST on business days begin processing the same day. Orders received after 12:00 PM PST or during weekends will begin processing on the following business day.
Address Validation: Customers are solely responsible for providing complete and accurate shipping addresses, including suite, apartment, or unit numbers. Because our dispatch system operates on an automated schedule, address corrections must be requested within 1 hour of placing the order by emailing [email protected].
4. International Shipping & Customs Duties
We proudly ship our premium travel gear worldwide to ensure your baggage remains secure wherever your itinerary takes you. International shipping methods and customs obligations are outlined below:
| Destination |
Estimated Shipping Time |
Duties, Taxes & Fees |
| Canada & Mexico |
6 – 10 Business Days |
DDU (Delivered Duty Unpaid) / Buyer responsible |
| Europe & UK |
7 – 12 Business Days |
VAT calculated at checkout or collected upon delivery |
| Asia-Pacific & Rest of World |
10 – 16 Business Days |
Subject to local import taxes and clearance procedures |
Customs Clearance Responsibilities: International orders may be subject to import duties, tariffs, and value-added taxes (VAT) levied by the destination country. Iovance Biotherapeutics is not responsible for customs delays or fees incurred during international transit.
5. Real-Time Tracking & Delivery Notifications
As soon as your shipment is scanned by our logistics carrier (USPS, FedEx, or DHL), an automated shipping confirmation email containing your tracking number and direct carrier portal link will be dispatched to your registered email address.
- Please allow up to 24 hours for carrier portal status links to populate updated transit checkpoints.
- You can track your order at any time directly through your account page on 128ezi-ga.myshopify.com.
6. Lost, Stolen, or Delayed Packages in Transit
While we partner with top-tier global logistics providers, transit unexpected delays due to weather conditions, border inspection holds, or peak holiday surges may occasionally occur.
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Delayed Shipments: If your tracking status has not updated for more than 7 consecutive business days, please contact our support team for a carrier investigation.
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Packages Marked as Delivered: If carrier tracking confirms delivery but you cannot locate your parcel, please verify porch areas, check with neighbors/building management, and wait 24 hours (as carriers sometimes mark packages delivered prematurely).
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Lost or Stolen Items: If a package is confirmed lost in transit by the carrier, we will issue a replacement shipment immediately at no extra cost.
7. Contact Information & Support Desk
Should you have any questions regarding current transit status, bulk shipping requests, or special handling instructions for your travel gear, please reach out to our dedicated logistics support desk:
